Manipal Journal of Nursing and Health Sciences
Article Title
Patient satisfaction towards nursing care in general wards of tertiary care hospital of Eastern India
Abstract
Patient satisfaction is one of the elements of determining the care provided as a desirable outcome of clinical care in the hospital. A patient’s expression of the care received is considered an important indicator regarding the quality of hospital care in all of its aspects. Indian nurses need to be aware of the importance of patient satisfaction and their role in providing need-based care. Objective: To identify patient satisfaction towards nursing care. Methods: A descriptive study design with a stratified sampling technique was used. The data was collected from 350 patients aged between 18-65 years at general wards of tertiary care hospital after obtaining administrative approval from the concerned authorities. Patient Satisfaction Rating Scale (PSRS) was used for data collection. Result: Most of the patients (92.12%) were having a high level of satisfaction, whereas few patients (4.86%) were moderately and (3.02%) were not satisfied. Conclusion: The study showed that the majority of the patients were very much satisfied with the nursing care provided in a tertiary care hospital.